FAQS

 Tel: +92-423-5877270
E-Mail: shop@maysoon.biz

 Shop#1&2 hanif chamber
liberty market, Lahore, Pakistan

 Free standard shipping
on all orders in PAKISTAN,

 Support forum provide
for over 24h, every day.

FAQs. General Information

Are Card payments secure on your site?

yes, all card payments are 100% secure on our website as we are using worlds best getaway for payments 2checkout.com, here you can use your PayPal and other cards option.

How shall I make payments?

we have different options for payments ,in Pakistan you can pay us against  your order id, which will be mailed or appear after placing online order in case if you select Bank option payment, another way is, cash on delivery (COD) .in that case you will pay exact order amount on your doorstep through TCS  agent.and for overseas customers we have secure payment gateway 2checkout.com .which is very secure.

Do you people do wholesale?

yes, we do wholesale, as Maysoon is the largest brand in Pakistan for handmade manufacturing clothes we have experienced more than two decades in this industry.

     what are the wholesale prices of your products?

we have very low margin in the wholesale and retail prices on our products because we believe in honesty and reasonable prices against servicing goods, not like other designers, those have very high prices, so all wholesale prices vary from product to product, for further you can call us +92-3008408323 or send us a mail through contact form.we will give you best what we can. so there is no fixed percentage.

I haven't received my item. What can I do?

In case if u don’t receive the item, you can call us on over help number +92-3008408323 or you can mail us help@maysoon.biz.or you can directly track your items through over tracking page Track Your Order.it will ensure you about your order tracking details.

Can we return or exchange products?

Maysoon does not offer any Return or Exchange.

If order product are not same then, can we exchange?

All products purchased from our Site can be exchanged within 07 days only if:

  • Exchange request is made within the stated time frame/limit.
  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The received product(s) differed from the original order.
  • Anything is missing from the package including price tags, labels, original packing etc.

In such cases, claims can only be entertained if they are made within 07 days of the original order date.

CAN I CANCEL MY ORDER ?

1. Maysoon does not offer a “refund” or “money back guarantee” on purchased items.

2. Customers paying via Credit Card or PayPal may cancel within 24 hours of placing the order. Order amount will not be refunded back instead a coupon of the same value will be provided that can be used to purchase from Maysoon within next 60 days.

Maysoon may cancel orders for any reason. Common reasons may include: the item is out of stock, pricing errors or credit card or PayPal payment is declined.

We do not store Credit card details nor do we share customer details with any 3rd parties

IF PRODUCT DISCLAIMER?

1. Maysoon makes every effort to ensure that product images & descriptions are as accurate as possible. Please note, however, that there might be some minor differences between product images on the website and the actual product. Such variations may come about due to extra embellishments used during shoots which may differ from original products slightly.

Please bear in mind that colors in pictures may vary slightly from actual item due to the lighting during the photo shoot, your device display settings or printing quality of catalog and/or inlay cards.

2. All details of Maysoon products are given on the website and we make every effort to guarantee that the information provided is accurate. Customers are requested to review the product description before making an order

WHAT ARE SHIPPING COSTS ?

All shipping in Pakistan are free, and for overseas customers, we use DHL or FedEx, shipping cost depends on your region and method of shipping which you choose, for more details pls read our shipping policy page

What is the delivery Time?

We provide shipping all over Pakistan through TCS. Deliveries can take 3-5 business days. Bridal Wear delivery times are determined after reviewing your requirements and the season of delivery.                                                                                 for overseas consumers, it depends on the delivery method you select.

Can I cancel my order?

You can cancel your order before the item is shipped.but customize order only can be canceled on the same day of placing the order.

Can I amend my order?

Any amendments can be suggested within 24 hours from the receipt of the order. Any amendment to the original order after 24 hours may be subject to additional charges which will be determined after reviewing the requested changes.

Can I return the product?

We do not accept returns for online orders.

What is the Exchange Policy?

If you are not satisfied with your purchase, you may exchange it for another product. You must bring the article that needs to be exchanged to the nearest Maysoon store within 7 days of purchase along with the original receipt after informing and approval at help@maysoon.biz.

What if my merchandise is damaged?

We do a detailed check of all our products before packaging it. However, if your purchased item is damaged we will verify it and arrange exchange within 7 days of purchase.for overseas customers pls contact us on the same day as u received your delivery.

IS MY ACCOUNT DETAILS ARE SECURE?

all details of your login are encrypted and we do not see your backend account details.

The personal data that we provide ?

The personal data that you provide us shall be subject to data handling by Maysoon  with the following objectives

  • To develop, fulfill and execute the sales contract for the products that you have acquired or any other contract between both parties.
  • To tend to your requests.
  • To provide you with information regarding Maysoon  products (whose activities are related to made-to-measure apparel, ready-to-wear apparel as well as any other accessories related to the same, including leather goods), including the sending of marketing mail-outs in relation to said products by email or any other equivalent means of electronic communication (such as SMS text message). You can change your preferences in relation to the sending of such marketing mail-outs in the YOUR ACCOUNT section

ANY SPAM ON YOUR WEBSITE DURING PAYMENT SECTION?

we are guaranteed and our website uses the best and latest software to make it ensure that all forms and other data will be encrypted and there is no way of any spam, and we do not take any credit card data  in our site page, therefore we are using worlds best payment gateway merchant 2checkout.com.which ensure 100% secure your credit or debit card data.

DO YOU ACCEPT PayPal?

yes our payment gateway merchant accepts PayPal, 2checkout.com

I haven't received my item. What can I do?

pls mail us or call us or manually track your order from our site tracking your order option.

WHAT IS YOUR WHOLE SALE POLICY?

pls visit our wholesale page section for further details.

Ask a Question

please feel free to contact us,for any questions